Purchase Policy
Each balm is a daily ritual for your body. Every purchase is a commitment to your own repair and reconnection
Payment
- All prices are listed in AUD.
- Secure payments are accepted via major credit cards, PayPal, Apple Pay, and Google Pay.
- Orders will not be processed until full payment is received.
Processing Time
- Orders are processed within 3–7 business days, unless otherwise stated.
- During high-volume periods (e.g., launches or festivals), processing may take longer.
Subscription Orders
Subscription orders are billed according to your selected frequency and ship monthly or as a one-time 3-month bundle.
You’ll receive an email reminder 3 days before your next charge.
International Orders
- We ship worldwide.
- Customs fees, taxes, and import duties are the responsibility of the customer.
- International delivery times vary by country.
Refunds
We do not offer refunds for change of mind.
If an item arrives damaged, please email us within 5 days of delivery at hello@alchemywithnher.com with a clear photo and description.
Ritual Access
Some purchases include access to ritual portals or digital content. This will be delivered via email after purchase. Ensure your email address is entered correctly at checkout.
Responsibility
You are responsible for reviewing all policies prior to purchase. By completing checkout, you agree to these terms.
Contact
Questions? Contact us at: hello@alchemywithinher.com